1. GENERAL PROVISIONS
These Terms and Conditions set out the rules for using the ROOC online store, entering into sales contracts, and handling complaints and returns.
2. DEFINITIONS
Store — the ROOC online store available at www.rooc.pl
- Seller — ROOC, the owner of the online store
- Customer — a natural person, legal person, or organisational unit making a purchase
- Product — an item available in the Store’s range
3. CONDITIONS OF PURCHASE
A purchase in the online store may be made by anyone who:
- Is at least 18 years old or acts with the consent of a legal guardian
- Has full legal capacity
- Accepts these Terms and Conditions
4. PLACING AN ORDER
The ordering process consists of:
- Selecting a product and adding it to the cart
- Completing the delivery and payment details form
- Choosing the delivery and payment methods
- Accepting the Terms and Conditions
- Confirming the order by clicking the “Order and pay” button
- Receiving an order confirmation by email
5. PRICES AND PAYMENTS
All prices shown in the Store are gross prices and include VAT. Prices do not include delivery charges, which are added at checkout. The Seller reserves the right to change product prices, add new products, and run or withdraw promotional campaigns.
6. DELIVERY
Delivery is available within Poland. Detailed information on delivery methods, charges, and times is available on the Delivery page.
Orders are processed within 2–5 working days after payment has been credited.
7. RIGHT OF WITHDRAWAL
A consumer has the right to withdraw from a sales contract within 14 days of receiving the product, without giving a reason. To exercise this right, the consumer must notify the Seller of their decision.
The product must be returned undamaged and in its original packaging. Return costs are borne by the Consumer.
8. COMPLAINTS
The Seller must supply products free from defects. If a defect occurs, the Customer may:
- Submit a complaint within two years of receiving the product
- Request repair or replacement of the product
- Request a price reduction or refund of the amount paid
Complaints may be submitted by email to biuro@rooc.eu.
9. PERSONAL DATA
The rules governing personal-data processing are set out in the Privacy Policy.
10. FINAL PROVISIONS
Matters not covered by these Terms and Conditions are governed by the Polish Civil Code, the Consumer Rights Act, and other applicable provisions of Polish law.
Last updated: 9/8/2026
